At Lines by Pablo, we strive to provide our customers with the best possible shopping experience. We understand that sometimes, you may not be completely satisfied with your purchase. That’s why we’ve created a clear and easy-to-follow return and exchange policy to ensure your satisfaction.
Please carefully review the guidelines below before initiating a return or exchange:
To be eligible for a return or exchange, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return or exchange request must be initiated within 30 days of receiving your order.
- Non-Returnable/Non-Exchangeable Items:
Due to the nature of our print-on-demand service, we cannot accept returns or exchanges for the following items:
- Personalized or customized products.
- Items purchased during a sale or with a discount code.
- Gift cards.
- Return and Exchange Process:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at email@example.com within 30 days of receiving your order. Please provide your order number, the item(s) you’d like to return or exchange, and the reason for your request.
- Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
- Package the item(s) securely and include a copy of your RMA number, order number, and a brief note explaining the reason for the return or exchange.
- Ship the package to the provided return address. Please note that return shipping costs are the responsibility of the customer.
Once we receive and inspect your returned item(s), we will notify you via email of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you’d like to exchange an item for a different size, color, or design, please follow the return process outlined above. Once your returned item(s) is received and inspected, we will process your exchange request and ship the new item(s) to you.
Please note that customers are responsible for any price difference between the original and exchanged item(s), as well as any additional shipping costs.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at firstname.lastname@example.org within 7 days of receiving your order. We will work with you to find a suitable solution, which may include a refund, exchange, or replacement.
We appreciate your understanding and support. If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact us. Our customer support team is always happy to assist you.